Return Policy

All sales are final.

You may return any eligible new item purchased for a refund or exchange within 30 days of the shipment date. A 25% of restocking fee will be applied on all returned items.

If the return is made as a result of an error as our company, the restocking won’t be applied, and we will pay all return shipping cost. No questions asked.

All the returns must be repacked with the original packing materials. Any items that have been used, or removed from its cardboard backing or cut won’t be accepted. We will accept as returns items unused or new.

Jj Home Services is not responsible for returns that are lost or damaged during transit.


We highly recommend inspecting all the items upon receipt. If any item arrives broken, we will send you a quick replacement or refund it. We may ask for pictures. We will not accept claims after 30 days.

We will not accept claims caused by installation of defective or wrong tiles. Please check the products received before installation.


Jj Home Services do not accept returns of products of missing parts, and or broken pieces. The following items won’t be accepted as return for any reason; samples, single tile sheets, glass trim tile, grout, tile adhesive, special orders, and custom or personalized mosaics.

Items sold by the full box quantity must be returned by the box and unopened.

Sample orders are considered final sales and non-refundable.

Dye-lots, shade variation

Tiles are subjected to shade and size variation. Please order a sample first before placing the final order, so you could verify, color, texture, and size.

Note that all pictures shown on the website may look different based on your monitor setting.

We will not be responsible for shade variation between two different orders. We will always ship the same shade/dye lot per order. Note that tiles are subject to shade variation, and we might no longer have the same dye lot of a previous order, please let us know if ordering the same material to match a previous order.

We will not accept returns or exchange cost due to shade or minor side variation.